The most common cause of a login issue is if the email address used to register your account contained a typo or has been entered wrong.

Please send an email to: info@strongbynature.co.uk with your full name and we will rectify.

It’s really simple to set up an account.

Visit the account page, where you can either log in or register a new account.

Absolutely. You can edit address, name, passwords etc and these can be changed at any time.

If there are other details you need to edit that you can’t alter yourself, please send us an email to: info@strongbynature.co.uk and we will be happy to help.

Resetting your password couldn’t be easier.

On the login page, choose forgot your password, enter your email address, and easy to follow instructions will be sent to you.

Once your order has been processed and shipped, we are unable to cancel your order.

If you want a refund, we ask that you send back the product(s) and upon receiving, we will refund you in full.

We recommend sending any product(s) back to us via recorded delivery.

If you would like a refund, please email us: info@strongbynature.co.uk

Of course you can. Log in to your account and open your subscriptions. You will be shown any active subscriptions, with the option to cancel.

If you have any trouble, email info@strongbynature.co.uk and we will sort it for you.

Yes. Log in to your account and open your subscriptions, where you can make any changes you need, including your next delivery date.

Yes, at any time from your account.

Tracking information is included in your dispatch email. If tracking information has not been provided, please send an email to info@strongbynature.co.uk and we’ll get back to you right away.

We take privacy seriously. Our privacy policy sets out exactly what we store and why.

Yes if the sachets are unopened.

Yes – please view our terms and conditions for further information.

If your Strong By Nature supplement has been damaged, please let us know by sending us an email to info@strongbynature.co.uk and we will get right back to you with further details.

A refund will be processed as soon as the item has been received back, however please note that it may take up to 10 working days for the refund to appear in your account.